Privacy Policy

1Introduction

Skin Expert Clinics ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (skinexpertclinics.com), book a consultation, or receive aesthetic treatments at our clinic.

By accessing our website or utilizing our clinical services, you consent to the data practices described in this policy in accordance with relevant Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2Information We Collect

To provide safe, tailored, and medical-grade aesthetic procedures, we collect several categories of information:

• Personal Identification Details: Name, email address, phone number, mailing address, date of birth, and emergency contact details.
• Clinical & Aesthetic Information: Health history questionnaires, skin type assessment, medication lists, known allergies, prior cosmetic procedures, treatment records, and digital skin imagery taken during clinical consultations (with explicit consent).
• Appointment & Transaction Data: Booking histories, appointment preferences, deposit/payment records, and billing receipts.
• Website Usage & Technical Data: IP addresses, browser types, device information, operating system, pages visited, and browsing patterns collected via standard cookies and web analytics.

3How We Use Your Information

We utilize your personal information strictly for legitimate medical, operational, and patient care purposes:

• Evaluating eligibility and customizing aesthetic treatment plans (e.g., microneedling, laser resurfacing, injectables, PRP).
• Scheduling consultations, sending appointment reminders, and managing clinical follow-ups.
• Safely executing clinical procedures and maintaining detailed medical charts.
• Processing payments, deposits, and invoice records securely.
• Sending administrative notifications, promotional updates, and post-care guidance (which you may opt out of at any time).
• Improving website functionality, performance, and client satisfaction.

4Confidentiality & Data Sharing

We never sell, rent, or trade your personal or clinical information to third parties.

Information is disclosed only under the following limited circumstances:

• Authorized Service Providers: Trusted technology partners who assist in operating our appointment scheduling, electronic medical records, payment processing, and website hosting systems. All providers are contractually bound to confidentiality and industry-standard security.
• Clinical Team: Licensed medical practitioners and certified aestheticians directly involved in your treatment plan.
• Legal Obligations: When required by law, subpoena, regulatory authority, or to protect the safety, rights, or property of Skin Expert Clinics and our patients.

5Data Protection & Security

We implement robust physical, administrative, and technological security measures to safeguard your information against unauthorized access, loss, misuse, or alteration. Online forms and electronic medical records are transmitted using SSL encryption protocols and stored in secure, access-controlled data environments.

6Cookies & Analytics

Our website uses standard cookies and session tokens to optimize navigation, remember user preferences, and compile aggregated traffic analytics. You can adjust your browser settings to refuse cookies; however, certain site features (such as online booking portals) may require cookie functionality to operate efficiently.

7Your Rights & Choices

As a patient, you hold rights regarding your personal information:

• Accessing a copy of the personal information we hold about you.
• Requesting corrections to inaccurate or incomplete clinical records.
• Opting out of non-essential marketing emails via the "Unsubscribe" link in any message.
• Requesting deletion of non-medical personal information (subject to legally mandated clinical chart retention periods).